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Refund Policy

Media Rose Studios

Last updated: 07.08.2025

At Media Rose Studios, we are committed to delivering high-quality design services tailored to each client’s specific needs. Due to the nature of our work—especially custom design and digital services—please review our refund policy carefully before engaging our services.

1. Deposits and Upfront Payments

All web design and branding projects require an upfront non-refundable deposit, as specified in your invoice or proposal. This secures your place in our project queue and covers the time and resources allocated at the start of your project.

2. Custom Design Work

As our work is bespoke and tailored to each client, we do not offer refunds for:

  • Completed design work (e.g., logos, websites, branding packages)

  • Time already spent on consultations, research, and design drafts

  • Work paused or cancelled by the client after commencement

If you're not satisfied during the design process, we encourage open communication and offer reasonable revision rounds as outlined in your contract.

3. Monthly Upkeep Plans

The monthly upkeep fee of £18.50 is billed in advance and covers hosting, security, and content updates. This fee is:

  • Non-refundable once the billing cycle has started

  • Subject to cancellation with a minimum of one (1) month’s written notice

If you cancel after the start of a billing cycle, the service will remain active until the end of that period but no partial refunds will be issued.

4. Cancellations by Media Rose Studios

In the rare event that we are unable to complete a project due to internal issues (e.g., illness), and no deliverables have been provided, we will issue a full or pro-rated refund based on the work completed.

5. Digital Products

All digital downloads, templates, or file deliveries (if applicable) are non-refundable once delivered, unless proven to be faulty or corrupted.

6. Chargebacks

Initiating a chargeback or payment dispute without attempting to resolve the issue directly with us will be considered a breach of agreement. We reserve the right to challenge chargebacks with documented evidence of contract, communication, and delivery of services.

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